Customer Service Techniques Essay Example | Topics and Well Written Essays - 1000 words

Customer Service Techniques - Essay Example Cancellations are also common whenever Mother Nature decides to strike. If you were not aware the airline has a strict policy that prohibits its employees from giving a customer a refund for any event or lodging expenses that the customers incurs in even if a delay or cancellation of flight occurs due to whether conditions. This policy was created to protect the company from claims such as yours which are out of the control of the organization. The mission of the company is to satisfy our customers in every possible way. Our denial of your claim does not mean we do not value your business as a customer. The damage you incurred in has nothing to do with the activities of the airline. We are very strict in our policy because the only responsibility of the airline is activity associated with the flight of its airplanes. The resources of our airline are used in an efficient manner to provide the best customer service in the industry. Since the company was not able to provide you with the flight services you needed we most certainly will provide you with either a refund of your money spend on the flight or give you a credit to be spend on a different flight for the future. The firm’s policy on refunds is more flexible than some our competition due to the fact we provide customers with cash refunds, while other companies only provide a flight credit. We hope that this resolution meets your expectation. It is unfortunate that you miss your event. Our company is truly sorry about the inconvenience you incurred in due to the cancellation of flight associated with the weather. Your secondary claim that the mechanical misfit made the cancellation of weather occurrence obsolete is not valid. The mechanical problem did cause a delay, but the cancellation occurred due to weather conditions. The flight had a one hour delay due to a mechanical problem. Airplanes are machines that sometimes break down mechanically just like automobiles due. The safety of the customers is the number one priority of the airline. The airline under no circumstance was going to endanger the lives of customers by putting an airplane in the air that had any type of mechanical failure. We are truly sorry that you had to wait while our mechanics fixed the plane. Having a flight on time is not as important to the firm as ensuring an airplane is free of mechanical errors whenever a problem occurs. The safety record of our company is flawless. We understand that waiting for a mechanical error to be fixed is a hassle for the customer, but sometimes it occurs and we must deal with the problem accordingly. The mechanical error was not the reason that the flight was cancelled. The flight was cancelled after the one hour delay due to bad weather. There is no association between the mechanical error and the bad weather. The worries and concerns of the firm’s customers are a top priority for the airline. In the future we hope we can provide you with superb services if you deci de to choose our company as your preferred airline. The mission of this airline is to ensure our customers have a great flight and reach their destination on time. Most of the time our flights leave on time and our customers get to their destination at the precise time their flight ticket specifies, but sometimes whenever the weather prohibits it flights are delayed and cancelled. The airline industry is highly regulated by the government. The Federal government has strict rules regarding flight leaving

State Of Integrated Health Delivery System Case Study

State Of Integrated Health Delivery System - Case Study Example The houses of HMA must, therefore, be put in place and in order before any external solutions can be solved. There is also a problem of personal acquaintance to administrative task delivery. By this, reference is being made to what is seemingly an absence of committed understanding of the core needs and strategic focus of the facility by the human resource base of HMA. It will, therefore, be very necessary for there to be a human resource based change that identifies the needs of staff and readily solve them. The essence of this change is that is it only when the service provider who in this case are the staff are well motivated to deliver work and understand the reasons to display committed service that the service provider can receive such guaranteed excellence in service delivery (Wennberg, therefore, In effect, changes in the human resource capacity building of the organization will ensure that there is improved productivity, which could also ensure that there is improvement in f inancial situation of HMA. Impact of current financial crisis on physician groups in the delivery of health care From every indication, the financial strength of a healthcare organization like HMA can greatly affect the plans and focuses of the organization in instituting and implementing for a new strategy (Halvorson, 2007). Once this inhabitation of strategy happens, the delivery of excellent healthcare, in general, can become greatly limited. This is because in most cases, health organizations depend on the use of such strategic changes to bring about excellent service delivery to clients as has been exhibited by HMA which is currently seeking to put in place the integrated delivery system as a strategy. Having said this, there have been other studies and works of literature that have argued that financial crisis at organizations such as HMA does not outrightly mean a flaw in the quest to deliver quality healthcare (Shi and Singh, 2004).